IFB Bank Code of Conduct

Introduction

This Code of Conduct establishes the ethical and professional standards expected of all employees within IFB Bank. It serves as a beacon, guiding our actions and decisions to uphold the highest levels of integrity, respect, and accountability.

Ethical Principles

1. Integrity and Honesty: All employees must conduct their duties with the utmost integrity and honesty, ensuring accuracy and transparency in all communications and transactions.
2. Professionalism: Employees are expected to demonstrate the highest levels of professionalism, treating colleagues, clients, and business partners with respect and courtesy.
3. Confidentiality: Safeguarding confidential and sensitive information is paramount. Employees must protect the privacy of our clients and the bank's proprietary information against unauthorised disclosure.
4. Compliance and Legal Adherence: Strict adherence to laws, regulations, and internal policies is mandatory. Employees are required to familiarize themselves with the regulatory standards applicable to their roles and responsibilities.
5. Conflict of Interest: Employees must avoid any situation that may lead to a conflict of interest. Any potential conflicts must be disclosed to management for guidance and resolution.

Operational Standards

1. Customer Service Excellence: We are committed to providing outstanding service to our clients, addressing their needs with promptness, empathy, and professionalism.
2. Risk Management: Employees must contribute to the bank's risk management efforts, adhering to all risk-related policies and procedures to protect the interests of our clients and the bank.
3. Asset Protection: Employees are responsible for the protection of the bank's physical and digital assets, ensuring their proper use and security.

Workplace Environment

1. Diversity and Inclusion: IFB Bank champions a diverse and inclusive workplace. Discrimination, harassment, or any form of unfair treatment will not be tolerated.
2. Professional Development: The bank supports the professional growth of its employees, encouraging continuous learning and development opportunities.
3. Health and Safety: Providing a safe and healthy work environment for all employees is a priority. Employees are urged to report any hazards or safety concerns to management.

Accountability and Enforcement

1. Reporting Violations:  Employees are encouraged to report any breaches of this Code of Conduct or other concerns through the appropriate channels, without fear of retaliation.
2. Disciplinary Actions: Violations of the Code of Conduct will result in appropriate disciplinary actions, which may include reprimand, suspension, or termination of employment, depending on the severity of the infraction.
3. Review and Updates: This Code of Conduct will be regularly reviewed and updated as necessary to reflect changes in laws, regulations, and best practices.

The Code of Conduct is the cornerstone of IFB Bank's ethical framework, reflecting our commitment to excellence, integrity, and social responsibility. All employees are expected to uphold these standards, contributing to the bank's reputation and success. Compliance with this Code is not merely about adherence to a set of rules but is fundamental to our corporate ethos and the trust placed in us by our clients, shareholders, and the communities we serve.